SWIFT ISO 20022 - Description de message - Cancel Case Assignment (camt.032.001)
Description
Scope
The CancelCaseAssignment message is sent by a case creator or case assigner to a case assignee. This message is used to request the cancellation of a case.
Usage
The CancelCaseAssignment message is used to stop the processing of a case at a case assignee when a case assignment is incorrect or when the root cause for the case disappears (such as the account owner was able to reconcile after sending a ClaimNonReceipt message).
The CancelCaseAssignment message can be used to stop the processing of a:
- request to cancel payment case;
- request to modify payment case;
- unable to apply case;
- claim non receipt case.
The CancelCaseAssignment message covers one and only one case at a time. If several case assignments need to be cancelled, then multiple CancelCaseAssignment messages must be sent.
The CancelCaseAssignment message must be forwarded by all subsequent case assignee(s) in the case processing chain until it reaches the end point. When an agent re-assigns the CancelCaseAssignment to a subsequent case assignee, this agent must send a NotificationOfCaseAssignment message to its assigner.
When the CancelCaseAssignment instruction has been acted upon by the relevant case assignee, a ResolutionOfInvestigation message is sent to the case assigner or case creator, in reply.
The CancelCaseAssignment message must not be used for other purposes. If, for example, a request to modify payment fails, and the case creator requests the cancellation of the payment, then a CustomerPaymentCancellationRequest or FIToFIPaymentCancellationRequest message must be used, with the case identification of the original RequestToModifyPayment message. In this context it is incorrect to use the CancelCaseAssignment message.