SWIFT ISO 20022 - Description de message - Case Status Report Request (camt.038.001)
Description
Scope
The CaseStatusReportRequest message is sent by a case creator or case assigner to a case assignee.
This message is used to request the status of a case.
Usage
The CaseStatusReportRequest message must be answered with a CaseStatusReport message. It can be used to request the status of a:
- request to cancel payment case;
- request to modify payment case;
- unable to apply case;
- claim non receipt case.
The CaseStatusReportRequest message covers one and only one case at a time. If a case creator or case assigner needs the status of several cases, then multiple CaseStatusReportRequest messages must be sent.
The CaseStatusReportRequestmessage may be forwarded to subsequent case assignee(s) in the case processing chain.
The processing of a case generates NotificationOfCaseAssignment and/or ResolutionOfInvestigation messages to the case creator/case assigner. They alone should provide collaborating parties sufficient information about the progress of the investigation. The CaseStatusReportRequest must therefore only be used when no information has been received from the case assignee within the expected time frame.
An agent may suspend an investigation by classifying it as overdue if, this agent, after sending the request for the status of the investigation, does not receive any response after a long time. Agents may set their individual threshold wait-time.