SWIFT ISO 20022 - Message description - Case Status Report (camt.039.001)

Scope

The CaseStatusReport message is sent by a case assignee to a case creator or case assigner.

This message is used to report on the status of a case.

Usage

A CaseStatusReport message is sent in reply to a CaseStatusReportRequest message. This message

• covers one and only one case at a time. (If a case assignee needs to report on several cases, then multiple CaseStatusReport messages must be sent);
• may be forwarded to subsequent case assigner(s) until it reaches the end point;
• is able to indicate the fact that a case has been assigned to a party downstream in the payment processing chain;
• may not be used in place of a ResolutionOfInvestigation (except for the condition given in the next bullet point) or NotificationOfCaseAssignment message;
• may be skipped and replaced by a ResolutionOfInvestigation message when the request for a investigation status is received at the time the assigner has resolved the case. (In this case a ResolutionOfInvestigation message can be sent instead of a CaseStatusReport and the case may be closed).

CaseStsRpt